Who we are
A for-profit India on-ground assistance company. Customers pay for services. We are not an NGO, law firm, clinic, bank, or government representative.
Trust
Trust is built through what we actually do.
How requests are handled
You submit a requirement. We review it. We send a proposal. Work is assigned, executed, documented, and closed. Statuses include New, Under review, Quote sent, Approved, Assigned, In progress, Waiting, Completed, Cancelled.
How field partners are selected
Partners are assessed internally for location, skills, and identity. Sensitive personal information is not published on this website.
How customer updates work
Updates are written. Photos, videos, and documents sit on the request record.
Privacy
We collect what we need to coordinate the work. See the Privacy Policy. Private files are stored outside public web roots.
Payment transparency
No card numbers are stored. Payment providers are configurable. Invoices come from actual quotes and expenses, not from theatre.
Expense transparency
Third-party costs (medicines, trades, couriers) are treated as expenses with receipts, plus a service fee.
Service limitations
We do not promise legal, medical, or property outcomes. We do not offer 24/7 emergency response.
Professional referrals
Where a licence is required, we coordinate and connect. We do not practise that profession.
Complaint handling
Write to hello@kalyanmitraa.com with your request reference. Complaints are logged. We will tell you what we found, not what sounds soothing.